DES MOINES, Iowa — On August 27, residents at Glenwood Mobile Home Park woke up to notices from Des Moines Water Works taped to their doors notifying them that their service will be terminated on September 8 due to non-payment.

COARE, a management company based in Miami, Florida, manages Glenwood Mobile Home Park. Officials at the company say that they have paid Des Moines Water Works over $76,000 between July 2024 – 2025, and that they entered a payment plan with Des Moines Water Works back in May of 2025 and have paid every month since.

COARE representatives say that despite these payments, a representative from Des Moines Water Works emailed COARE claiming there was insufficient payment on August 20, and requested full payment and stated water service would be turned off.

After the payment notice, COARE said it sent checks with the payment the following day and it was processed by DMWW on August 26, the day before notices were posted on residents’ doors about the termination of water service.

According to COARE, DMWW was at the mobile home park on Thursday and representatives from both entities discussed the issue. COARE said that no resolution has been reached.

In a statement regarding Glenwood Mobile Home Park, Des Moines Water Works officials said that, “While Des Moines Water Works cannot go into details about a specific customer’s account, turning water service off to a mobile home community is a serious step because of the impact to residents. Reasons why we might do this include: a leak creating a hazardous condition, a payment issue, or someone illegally using water. Des Moines Water Works has gone above and beyond what is required for notification to ensure the residents received direct communication and have resources available to them. Community partners are working with residents before water service is shut off to the property.”

COARE company representatives said that they reached out to Des Moines Water Works and have yet to find a solution.

Courtney Jones, a resident at Glenwood Mobile Home Park, said she already paid for a storage locker to prepare for needing to move.

“We just went and paid, you know, amount of money to go put our things in there. I mean, we’ll probably still keep them in there just because, I mean, we may get a email tomorrow saying, sorry, we’re lying. I mean, it feels like they’re lying to us and we just want to know what’s going on so we can plan accordingly,” Jones said.

Jones said she will need to stay with friends or family if she is required to vacate her mobile home.

“A few of us are just going to try to stay at family and friends’ houses. That’s what I’m planning on doing,” Jones said.